GUIDES

Supporting Loved Ones from Afar: A Guide to Long-Distance Family Support

A complete guide to staying connected and organized while supporting loved ones from a distance.

October 23, 2024

When miles separate you from aging parents or relatives who need assistance, technology and smart planning can help you stay connected and involved. Here's your guide to supporting loved ones from a distance, while maintaining peace of mind for everyone.

Grandpa is on his laptop Facetiming.

ℹ️ Set Up Essential Access & Information

Before a crisis hits, work with your loved one to organize and document key information. Wondering what information is important to have on hand when taking care of a loved one? The tendercare Vault feature makes it easy to securely store and access:

  • Historical records for bank info, contact points, and ID cards

  • Healthcare provider contacts and insurance details

  • Legal documents like power of attorney

  • Emergency contacts and spare key locations

Pro tip: Use the document capture on tendercare feature to digitize important paperwork quickly during your next home visit. All you need to do is snap a picture!


🧑‍🤝‍🧑 Build Your Local Support Network

You can't be everywhere at once when caring for a loved one who lives far away, but you can create a reliable team on the ground:

  • Identify friends, neighbors, and family members willing to help

  • Clearly define roles and responsibilities

  • Specify a local emergency contact

  • Consider hiring professional support like housekeepers or care managers

  • Save the numbers of local police and fire departments and add them to tendercare

    (Pro Tip: 911 calls typically cannot be transferred to other towns, cities, or states.)

  • Keep everyone's contact information updated in tendercare

And don’t forget, tendercare makes it easy to collaborate with your support network by sharing access to tendercare Vaults with people you trust.


📡 Stay Connected Through Technology

Modern tools help bridge the distance:

  • Schedule regular video calls to check in visually

  • Use tendercare smart reminders to track important appointments and medication schedules

  • Set up automated bill payments and prescription refills

  • Consider additional tech like medical alert systems or smart home devices, like connected smoke and gas detectors


🗓️ Make In-Person Visits Count

When you do visit, maximize your time:

  • Schedule key medical appointments during your stay

  • Review mail and update important documents, and update your tendercare Vault with any new items, including medication changes or new forms

  • Check out the home to assess if additional support services are needed

  • Take time to find and add to tendercare physical forms like birth certificates, IDs, or Medicare cards that are useful to have access to on the go

  • Most importantly, spend quality time together


📞 Maintain Clear Communication with family from afar

Regular updates help everyone stay informed:

  • Use the sharing capabilities of tendercare to keep family members in the loop

  • Share updates about medical appointments and health changes

  • Track and delegate tasks among family members

  • Document important decisions and conversations

Remember: Long-distance support for families can be challenging, but you're not alone. tendercare helps you stay organized and connected, giving you peace of mind when you can't be there in person. Our AI-powered platform makes it easier to coordinate care, store essential information, and keep everyone informed.

With tendercare, you can focus less on logistics and more on what matters - being there for the people you love, no matter the distance between you. 🥂

Ready to transform how you support loved ones from afar? Download tendercare on your phone and experience a smarter way to stay connected and organized.

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