The tendercare Bill of Rights

When you turn to a Verified Member of the tendercare Trusted Network, you’re entrusting our members with what matters most: the safety, dignity, and well-being of your loved ones. That’s a responsibility we take seriously. Every Verified Member of our Trusted Network commits to honoring your role as the ultimate decision-maker, and to always center your family’s needs.

Here’s what that means for you:

1. 1Respect & Dignity — Your loved one and your family will always be treated with compassion, cultural sensitivity, and respect for your unique values.
2. 2Family Choice First — You are in the driver’s seat. Our role is to inform, guide, and support—not to pressure or decide for you.
3. 3Clarity at Every Step — You’ll have plain-language explanations of services, fees, and options so you can make decisions with confidence.
4. 4Privacy & Security — Your information stays safe. It’s only shared with your consent or when legally required.
5. 5No Pressure, Ever — You decide who to connect with, how, and when. The pace and path are yours to choose.
6. 6Timely Communication — Inquiries are acknowledged quickly, and you’ll receive updates you can count on.
7. 7Honest Marketing — No hidden strings or fine print. Reviews, offers, and connections are transparent and truthful.
8. 8Warm Handoffs — If another provider is a better fit, we’ll help make the introduction with your permission and step back.
9. 9Empowered Caregiving — We recognize the expertise and effort you bring as a family caregiver. Our goal is to ease your load, not add to it.
10. 10A Clear Path for Concerns — You’ll always know how to raise issues, and you can expect a fair, respectful review of any concern.